As a small business, one will value each client that contributes to the firm, and that is why you would want to give them good service. The following app is the one most recommended and used by small-to-medium businesses. The different features in each app are what makes each one of them unique and why they are the most used.
Freshdesk
Starting off with Freshdesk. It has a wide variety of features such as Live Chat, Team Inbox, Canned Responses, Ticketing, Automatically Suggested Solutions. For starters is a great app because it has a free version, but in the long run, you would want to pay depending on the needs, but you have several options starting from 15$ per month going through 35$, 49$ and ending at 99$. With each packet, you get more and more features and the last packets even offer online trainings and webinars, to get you more familiar with the software.
Zendesk
Even though it sounds similar to Freshdesk it is way different, firstly because is the most well-known app for customer service. It consists of an easy-to-grasp-interface as well as Knowledge Base, Live Chat, Call Center. It is not one notch higher than Freshdesk, but it is the most used for a reason. The pricing goes almost the same as Freshdesk. You have the free version which again is perfect for beginners to take your time and learn, but afterward, you would want a little upgrade. Excluding the first packet for 15$ you have three more for 49$, 79$ and finally 99$. The interesting here is you can have a free trial of each packet and see for yourself if it deserves the money.
LiveChat
Continuing with LiveChat, it is quite self-explanatory. It has a great Live Chat feature, it is not feature-rich, although it has Ticketing. It is a great app for just several tasks, elementary to work with, and if you want something that just connects you to your customers, this is the platform. Regarding the price, it has a variety of packets. Starting with 16$, 33$ and the most used 50$ for business and corporate reasons. Another thing to add it has support and trainings as well.
HappyFoxChat
It falls under the category of LiveChat, it is not broad as the first two, it is aimed at Live Chat and not an all-in-one app for customer support. There is not much to split between LiveChat and HappyFoxChat, feature-wise they are the same, interface-wise, they are quite easy to use. The only difference comes at the integration of the app into other software that case, HappyFoxChat is better as it could fit almost everywhere. The pricing goes as following- 29$ as you can have up to 500 Chats per month, then 49$ for 1,000 Chats, 149$ for 5,000 Chats, and finally 299$ for 20,000 Chats per month and important thing to remember is that each plan provides Unlimited Agents.
KnowledgeOwl
KnowledgeOwl is not your typical software. Here the customers are provided helpful tips, in other words, the app creates and organizes content, which is sent to the client in need. Another feature is that the company can create an internal folder without external access for internal use. The pricing differs depending on the needs, several users, and the number of Knowledge Bases you want. Starting with 79$ for one user and Knowledge Base, then 99$ for 2 users and again 1 Knowledge Base, as you can change the numbers and the price differs accordingly, and last 299$ for 2 users, and 2 Knowledge Bases.
AirCall
Finishing off with AirCall. It is a virtual call center, so no landlines and phones, only software. It has all the needed features such as Shared Voicemail, Call Routing, Enabled International Numbers. It is a perfect fit for small businesses, and its integration is easy. The interface is not the easiest one, but there are tutorials on how to use it. There is a free trial for 30 days or even more if you contact the support center, but the pricing is hidden as if you want to know you have to contact the company through their website.
Conclusion
In conclusion, for small business is quite important to make name for themselves and by providing excellent customer service, that has great impact. It is not the easiest task as small businesses are usually short-handed but that is why there apps as those explained that can help you improve your relationship with your customers
